GLOBAL PILATES, WELLNESS & BUSINESS SCHOOL | CAMPUSES: BALI • DUBAI • USA • SRI LANKA • TULUM | ONLINE & ON-LOCATION | TRUSTED IN 55+ COUNTRIES

Refund policy

Last Updated: October 2025

At PLOOME | Global Wellness & Business School, we are committed to maintaining the highest professional and ethical standards in education. Our programs are designed to deliver accredited, career-advancing training experiences across Pilates, pelvic health, wellness, and business. Because our offerings include immediate access to proprietary educational materials, live instruction, and certification pathways, all tuition payments are final. Please read the following policy carefully before registering for any course, certification, or event.

Non-Refundable Programs

All PLOOME educational purchases — including courses, certifications, continuing education modules, mentorship programs, and business trainings — are non-refundable. This policy applies to:

  • Online or in-person certifications

  • Foundations, continuing education, and specialty courses

  • NASM-credited programs

  • Workshops, intensives, or retreats

  • Digital downloads and manuals

  • White-label curriculum licensing and facilitator training

Once tuition has been paid and your enrollment has been confirmed, we are unable to issue refunds for any reason other than those listed under Section 3 below.

Transfers & Rescheduling

We understand that emergencies and unforeseen circumstances can arise. PLOOME permits one complimentary reschedule of your enrollment under the following conditions:

  • You provide a valid doctor’s note, flight cancellation, or documented emergency.

  • Your request is submitted at least 7 days prior to the program start date (for in-person certifications) or before the first live class session (for online programs).

Approved participants may transfer into the next available cohort or apply tuition as a credit toward another PLOOME program of equal or greater value within 12 months of the original start date.

Exceptions for Verified Emergencies

Refunds or extended credits may be considered on a case-by-case basis in verified medical or humanitarian emergencies (e.g., hospitalization, bereavement). All such requests must be submitted in writing to hello@ploomepilates.com with appropriate supporting documentation. PLOOME reserves the right to approve or deny any exception at its sole discretion.

Instructor Cancellations

In the unlikely event that a PLOOME course or certification is cancelled by our education team, you will be offered the choice of:

  • A full credit toward a future program, or

  • A full refund to your original payment method.

PLOOME is not responsible for any additional expenses incurred (such as flights, accommodations, or visa costs).

Digital Access and Early Materials

Once you have received access to digital manuals, educational portals, or proprietary course content, the service is considered rendered. Accessing or downloading any PLOOME educational material constitutes acceptance that no refund will be granted.

Payment Plans & Partial Payments

All tuition payment plans are contractually binding. If you choose to withdraw from a program after enrollment, you are still responsible for completing your agreed payment schedule. In some cases, remaining balances may be converted into tuition credits toward future courses.

How to Request a Change or Reschedule

To submit a reschedule or transfer request, please email: 📩 hello@ploomepilates.com Include your full name, program name, purchase date, and reason for your request. Our global operations team will respond within 5 business days.

Give-Back Guarantee

A portion of every PLOOME purchase supports REQ.1, our non-profit sister organization helping individuals affected by PTSD, anxiety, and depression through movement and meditation. REQ.1 is a registered 501(c)(3): #45-2483455. Your tuition not only builds your career — it funds healing and access for others.

Contact Us

We’re here to help. If you have questions about your enrollment, schedule, or credits, contact our global support team:

🌍 Bali WhatsApp: +62-811-3868-534
🇦🇪 Dubai WhatsApp: +971-52-663-9143
🇺🇸 USA WhatsApp: +1-215-450-8778
📧 Email: hello@ploomepilates.com

For immediate assistance, please contact our Global Headquarters (USA) at +1-215-450-8778.

Summary

  • No refunds on educational programs

  • One reschedule permitted with documentation

  • Credits valid for 12 months

  • Refunds only in verified emergencies or PLOOME-initiated cancellations

By enrolling in any PLOOME program, you acknowledge that you have read, understood, and agreed to this Refund Policy.